Ziryab Store Shipping, Delivery, and Payment Policies

1. Shipping & Delivery

We believe the perfect shopping experience is incomplete without a fast and reliable shipping service. Our passion stems from our commitment to providing an exceptional shopping journey that combines high product quality with prompt delivery.

• Service Introduction:

  • We contract with leading shipping companies in the region to ensure your orders arrive safely and as quickly as possible (Door-to-Door Delivery Service).

• Shipping Policy & Cost:

  • Store Location: Ziryab Store is an online-only retailer. Our main headquarters are in Jeddah, and we ship to all regions throughout the Kingdom of Saudi Arabia.

  • Shipping Cost: Delivery to the customer's doorstep within cities across the Kingdom of Saudi Arabia is provided at a standard rate of 24 SAR.

Processing and Delivery Times

Important Note: During peak periods (such as major sales seasons or holidays), processing and delivery times may take longer than expected. We assure you we operate at maximum capacity to deliver all orders in the shortest time possible.

Tracking Your Shipment

We track your shipments closely until they reach you. You can easily track your order status using the following steps:

1. Tracking Notification: Upon processing your order and preparing the shipping label, we will send you an SMS containing a direct tracking link from the shipping company.

2. Via Account: Log in to your Ziryab Store account.

3. Order Details: Navigate to your dedicated orders page. Within the order details, you will find a specialized icon or link for "Track Order" to check its current status and location.

2. Available Payment Methods

We offer you multiple convenient and secure payment options, ensuring you can complete your purchase safely and easily:

I. Payment via Tamara

You can utilize the Tamara payment service to choose your preferred option:

• Immediate Full Payment: Pay the full amount directly through Tamara.

• Easy Installment Payments: Divide your invoice value into convenient monthly installments, with absolutely no hidden fees or interest.

II. Traditional and Electronic Payment Options

You can also pay the full value of the order immediately using the following methods:

• Bank Cards: Secure and direct payment using Visa, MasterCard, and Mada bank cards.

• Bank Transfer: Direct transfer of the order amount to the store's official bank account (Bank details appear when this method is selected on the checkout page).

3. Post-Receipt Notes and Contact Information

• Order Feedback: If you notice any issues with your order after receiving the shipment, please contact the Ziryab customer service team immediately. We are happy to assist you at any time.