Delivery Information

Details, policy and shipping and delivery period

Hello dear colleagues,

Get ready now for a different buying experience stemming from our passion to provide better service in the current market, high quality and fast delivery, with convenient and fast payment, shipping and delivery methods.

We at Ziryab store try to provide the best experience to our customers in what we offer them, so the best shipping companies in the region are dealt with to provide speed and ensure that the product is delivered and that it is not easily damaged.

Ziryab Store is an online store based in Jeddah and we ship all over the Kingdom.

Shipping and delivery policy and cost:

What are the shipping and delivery companies for Ziryab store?

It is currently shipped and delivered via:

Aramex for shipping and delivery to the customer's door * within the cities of the Kingdom of Saudi Arabia at a price of 29 riyals.*

Cash on delivery service is available at an additional fee of 10 riyals

How long does it take for the electronic applications to be delivered to the specified address?

The expected date of Aramex for delivery is within:

From 4 to 7 working days from the date the shipping company receives the order and 10 days as a maximum.

How long does it take to process orders?

We try to ship and process your orders as quickly as possible, but in some cases, processing orders may take from 2 to 5 working days.

May I know when my order will be delivered exactly?

 We apologize, we cannot know this, but we try to deliver your shipments as quickly as possible; Depends on the shipping companies.

Do you have a headquarters or shop?

Currently an online store only, and shipping and delivery are carried out all over the Kingdom.

Can I come to receive my order myself?

We apologize, as an online store, shipping and delivery to all parts of the Kingdom are carried out by shipping and delivery companies only.

During promotion periods or due to the holiday period, delivery may take longer than expected at the time of purchase. We assure that we are working hard to process, ship and deliver all orders in the shortest and fastest possible time.

How to track shipments?

You can track your shipment by following these steps:

When the order is executed by us, a text message is sent to the customer with a link to track the waybill.

Log in to your account on the Ziryab website.

Your orders page will appear when you press the bell, then choose the order whose status you want to know.

The order page appears and contains the order details.

When ordering details, you will find the order tracking icon, through which you can know the status of your order, and there is a link to track the shipment.

The shipments issued from the store are followed up by our team until they reach the customer first.

* Delivery to the customer's door by Aramex Shipping, which is available in the following cities:

Door to door shipping and delivery service

Dammam - Riyadh - Jeddah - Madinah - Makkah - Taif - Khobar - Jazan - Hafr Al-Batin - Hail - Qassim - Ad-Diriyah - Dhahran - Khudaria - Saihat - Shafa - Thuqba - Abha - Abha Al-Manhal - Abqaiq - Ain Dar - Al-Amiriya - Al-Arjah Petra - Al-Bajadia - Al-Fuylaq - Wall - Al-Ahsa - Al-Hafira - Al-Halefa Lower - Al-Khushibi - Al-Laqayit - Al-Madraj Al-Qurain - Al-Wusaita - Jish - Al-Nabek Abu Qasr - Al-Nafia - Al-Naqra - Anak - Al-Rafia - Arar - Sulaymaniyah - Al-Shari'a - Al-Taweer - Al-Dhibiyah Hafar Al-Batin - Al Baha - Abqaiq - Bisha - Buraydah - Dawadmi - Dhulai Rashid - Ghatti - Hawiyah / Taif - Hudeeb - Hofuf - Jafar - Al-Jouf - Jubail - Kohla - Tamra - Khamis Mushait - Al-Kharj - King Khalid Military City - Kabdah - Majmaah - Mubarraz - Nabih - Najran - Nairiya - Ajam - Unayzah - Qara - Olaya Village - Qatif - Qunfudhah - Qurayyat - Qusaiba - Rabigh - Ras Tanura - Sadyan - Safwa - Sakaka - Saqf - Jubail Industrial 2 - Shumaisi - Saweer - Tabuk - Tanuma - Tarout - Thermada - Ushaiger - Al-Ayoun - Wadi Al-Dawasir - Yanbu - Yanbu Al-Bahr - Zalloum

And the pick-up service from the branch in the following cities:

To receive from the branch (Shipping)

Aba Al-Wurud - Abu Ajram - Al-Dubai’a - Al-Adari - Al-Ajvar – Al-Aasiyah – Al-Bada’a Al-Dulaimiah – Al-Hayathem – Al-Aydabi – Al-Mada – Al-Makhd – Al-Ghat – Al-Huda – Al-Nabhaniyah – Awqh – Al-Radifa – Al-Artawiyah – Al-Sulaibiya – Al-Shamli – Al-Shananah – Al-Shamasiyah – Al-Shaqeq – Utula – Ain Fahid - Badr Al Janoub - Bahara - Bahra Al Mawgod - Belhamer - Balsamer - Baqa Al Sharqiah Buqa - Bariq - Batha - Berk - Al Bukayriyah - Al Dulm - Dammad - Dirab - Dahban - Al Darmah - Dumat Al Jandal - Dukhna - Fursan - Ghazaliya - Jalwa - Haditha - Haleh Ammar - Hali - Haql - Haradh - Al-Hariq - Hawiyah / Dammam - Hazm Al-Jalamid - Huraymila - Hotat Sudair - Al-Jarana - Jalajil - Jamoum - Kara - Karbous - Khaybar - Khamasin - Khasawiyah - Mahd Al-Zahab - Mand - Mastoura - Mowaqq - Al-Mathnb - Muqeq Murat - Mulijah - Munift al-Qayd - Mithnb - Nisab - Nairyah - Othmania - Al-Uyayna - Uyun Al-Jawa - Al-Qahmah - Cane - Qaisumah - Qubba - Qifar - Ras Al-Khair - Rawdat Habbas - Rijal Almaa - Ramah - Riyadh Al-Khubra - Rawda Sudir - Al-Rawdah - Sveniyah - Sahneh - Salboka - Salwa - Sarara - Sarte Obeida - Shery - Sheinana - Shuaiba - Shari'a - Simira - Sabika - As-Silil - Taiba - Tahdah - Tanjeeb - Tanyuma - Trinity - Tadrak - Dhbih - Thadiq - Dhibia - Tamir - Tarib - Dahlia - Umm Al-Jamajim - Uqlat Al-Suqur Wadyan - Wadi Bin Hasbal - Wadi Fatima - Yanbu Al-Nakhil - Dhahban - Abu Arish - Al-Dahna - Al-Dayer - Adham - Afif - Aflaj - Ahed Masarha - Ahad Rafidah - Al-Ais - Al-Ardah - Al-Bashayer - Al-Muwayh - Al-Uwailiya - Al-Rass - Aqiq - Awamiyeh - Al-Baday' - Badr - Balqrn - Baljurashi - Baysh - Darb - Dhariyeh - Tehran South - Duba - Hujrah - Harjah - Hotat Bani Tamim - Al-Hanakiyah - Habata - Khafji - Khulais - Al Khurma - Laith - Layla - Majarda - Mokhwa - Mahayel - Obeid - Maleh - Mudhlif - Al Muzahmiyah - Namas - Nimra - Al - Quoz - Al Quwaia - Rafha - Rania - Rafa Al Jammash - Sabt Al Ali - Sabya - Sajer - Samtah - Shaqra - Sharurah - Sir - Tabarjal - Tayma - Thuwal - Turaif - Sorbeh - Umluj - Al Wajh - Zulfi.

Important note:

One of our priorities is the commitment of shipping companies to deliver on time, but delays may occur due to the pressure of the shipping companies’ schedule or any reasons beyond our control or due to exceptional circumstances the country is going through. Any delay in the order due to the shipping company or exceptional circumstances is considered outside the responsibility of the store and the defect is followed With the customer and be compensated in the event of losing the order.

Once the product is shipped or received by the shipping company or delivery by the store, in the event of any request, update, modification, complaint or any reason for the shipment by the customer or when the shipping company requests more information from the customer, the customer must respond and be In contact with the shipping company directly "until the shipment is received by the customer", and in the event of any negligence or default on the part of the customer or failure to respond to the requirements of the shipping companies or wrong information was provided, any costs arising from that or any error by the customer It is borne by the customer, and the value of the costs or damage caused by the customer is deducted from the amount paid.

After receiving the shipment, if you find any notes on the order, please contact the Ziryab store customer service team, and we will be happy to assist you at any time.

We are also pleased to serve you and communicate with Ziryab store customer service through:

On-site live chat with the customer service team.

You can contact us via Instagram by clicking here

Or through the store's WhatsApp

0592043095

or via e-mail

Support@ziryab-store.com